But you don't need to have a perfect rating to reap the benefits of a good passenger score; a high 4.5-4.9 rating is just as good. The average passenger rating is around 4.6.
Many Uber riders have posted their experiences of having this score or lower, saying it gets harder to be picked up. The ideal is to be hitting 4.8 or 4.9 – or a perfect 5, of course. For context, drivers are also expected to be a similar ballpark, with 4.6 considered to be extremely low on forum pages.
4.6 - 4.89
If you have a 4.6 rating this is below average. This rating means that the driver had a negative experience with you and that you should try to improve your behavior.
4.80-4.93. You have lots of experience, but you've also gotten a few less than perfect reviews. That doesn't necessarily mean that you're a lousy passenger; it may just mean that a few drivers have given you an individual rating below five stars.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy. Scott doesn't feel sketchy.
So, what's a good rating? Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
4.50-4.59: You have an absolutely horrible rating and have really done something to tick off many drivers.
And if your rating is somehow between 4.5 and 4.59, you are a bad passenger, and I will never, ever accept your ride request. A passenger in this low rating range is likely everything a 4.6-er is, but worse. I will absolutely not accept a ride from a passenger in this range.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.
For years, the two-way rating system has fueled Uber's power over its riders and drivers. Low-performing drivers — those with an average of four stars or less — were at risk of deactivation.
The rating system works to make sure that the most respectful riders and drivers are using Uber. Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip.
The average Aussie Uber rider has a rating of 4.5 or higher, but I wanted to try and get mine at least above a 4.8, maybe even to a 4.85 if I was really pushing it.
The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.
Around 4.70~4.90 is good. Between 4.50~4.60 is acceptable. Below 4.50 requires some caution.
A 4.94 rating is an excellent rating assuming the driver has actually given hundreds of rides. If the driver is a newbie, or only drives a few hours a month, it doesn't mean all that much. You can see in your app how many rides the driver has provided.
It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.
These ratings are of high importance for drivers. If they fall below 4.6, Uber will likely deactivate them from the program, and drivers with a rating of 4.8 or higher can qualify for VIP trips.
The incentive is added to those drivers when the passenger has to pay a higher premium fee for this service. This means that excellent drivers will receive more rides as well as get paid better. The outcome of this concept? Passengers will be able to choose their driver based on personal preferences.
Sadly, there are a-hole drivers who do give passengers bad ratings for not tipping. This is not allowed and if Uber or Lyft find out a driver is doing this, they can get in trouble. But, no. Since tipping is purely optional, your rating is not affected by how much or how little you tip.
Driver benefit programs
Both Uber and Lyft offer benefits to highly-rated drivers. For example, the Uber Pro program lets you earn cash back rewards on gas and bonuses on long trips if you maintain a high rating and a low cancellation rate.
The rating system works on a demerit basis. All rides should be given 5 stars as a starting point. Then if the driver drove unsafely, acted inappropriately, was rude (refusing to wait or go through drive-thru doesn't count), etc you can deduct stars.
It turns out that drivers rank us based on whether we keep them waiting, leave trash in their car and whether we act respectfully. The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.