It varies: Traditionally, drivers didn't see the destination to prevent "cherry-picking," but Uber is rolling out features (Uber Pro/Gold) that show approximate trip length/direction (and sometimes the actual destination in certain markets) before accepting, especially for high-performing drivers, though it's not universal yet. Drivers usually see the destination only after starting the trip in many areas, but some "Upfront Fares" markets reveal it earlier to help drivers decide.
Uber's "5-minute rule" refers to the time window for riders and drivers, where drivers can typically cancel a trip and earn a fee after waiting a certain amount of time (often around 5 minutes for standard rides), while riders get charged wait time fees if they aren't ready within a shorter grace period, usually 2 minutes for UberX, before the driver cancels. The exact times vary by location, ride type (e.g., UberX vs. Uber Black), and whether it's a shared ride, but it's designed to compensate drivers for waiting and keep the platform efficient.
Uber drivers know every detail(estimated price, distance, pick up distance, trip duration etc.) about the ride before accepting the request. But drivers have only 10 seconds window to accept the request. While driving, it sometimes is really hard to see every detail before accepting.
Uber Reserve lets riders request trips in advance. As a driver, you can see Reserve trip requests up to a week ahead. You'll know the pickup and dropoff spots, as well as the fare, before you accept.
In most markets drivers only sees your approximate pickup location before accepting a trip. After the trip ends, address details are removed and drivers only see the approximate location of your pickup and dropoff.
Displayed as an average. For example, a highly-rated rider might have 4.9 stars.
Can I see how much I was tipped by a specific rider or customer? To protect your customer's privacy, you'll be able to see the tip you receive on the trip receipt but will not see that individual's name or photo. I drive for a fleet.
Drivers are penalized if they cancel the ride. It goes against the acceptance rate. There are some drivers that prefer the passenger to cancel so they can get the cancelation rate but other drivers will try to accommodate you. Its best to let them know ahead of time so they are aware.
Sometimes you want to give your driver a few extra details ahead of the pick-up. Now it's even easier to share a tip ('I'm wearing a red jacket') or send your driver a quick pre-written message like 'I'm outside' with a single tap, right there in the app. We designed pick-up messages to encourage safe driving, too.
Criminal history:
Certain criminal convictions may l result in disqualification regardless of when they occurred, including murder, sexual assault, and terrorism-related offenses. Pending charges may also be disqualifying, unless and until they are resolved in your favor.
Our goal is to fulfill every order. If you never received your order but were charged for it, let us know here so we can make it right and get you back to ordering. We'll review what happened and make any necessary adjustments. Please contact us within 48 hours to get the best possible support experience.
Yes, making $200 a day with Uber is achievable, especially by working peak hours (lunch/dinner rushes, weekends), strategically choosing busy areas (airports, city centers), focusing on high-value rides/orders (long distances, good tips), and potentially multi-apping (Uber + DoorDash/Lyft) to maximize time, but it requires dedication, often 8-12 hours, and can be tough without promotions or in slow markets.
Definition of Rule of 40
Rule of 40 measures a company's combined growth and profit margin. Many venture capital and growth equity investors believe this ratio should exceed 40%, especially for software companies.
We currently have team members ready to receive your requests for a ride 7 days a week, from 4am to 10pm ET. We're working to expand those hours in the future.
Riders and drivers can cancel a trip for any reason consistent with our Community Guidelines. Not following Uber's policies (including Community Guidelines) may result in a driver canceling and a rider being charged a cancellation fee.
Acceptance Rate: The key to improving your acceptance rate is to consistently accept exclusive trip requests. As older rejections fall outside of your last 100 requests—and as long as you avoid new rejections—your rate will increase.
Aggressive, confrontational, and harassing behavior is not allowed. Don't use language or make gestures that could be disrespectful, discriminatory, threatening, or inappropriate. If you are the recipient of or witness to any threatening or rude behavior, you can report the situation to Uber.
An etiquette consultant Julia Boyd told The New York Times that you should tip your Uber driver between 15% and 20% for exceptional service, 10% to 15% for good service, and 10% for average service.
At Uber, we value your trust and want to share how we help protect your privacy. Drivers never see: Your last name. Your phone number, even when you call or text the driver using the Uber app.
As a uber/lyft driver cash is always nice but you can tip on the app too. Some drivers don't like to do cash for safety reasons, for most drivers tips are very much appreciated. Always tips the good drivers. If you use Lyft you can now favor a driver and that gives you a better chance at having them drive you again.
After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
The Allure of Uber Lux
This is Uber's top offering to passengers looking for the ultimate in luxury rides.
If your rating dips too low (usually below 4.6) you could be flagged as a difficult rider. The lower your rating, the higher the chances you'll be banned or passed over for ride requests. Deactivations don't always hinge on a single “big” event; sometimes it's a pattern.