The only person who can tell you that your results are fine is your doctor. They are trained to understand test results; administrative and nursing staff aren't.
The reception staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.
General Information about Test Results
A receptionist can tell you the advice the doctor has given, i.e. normal result or you need to see the Doctor or Nurse. If you request a pregnancy test you will be given a security code to collect your result.
Urgent results: we will contact you immediately (so please ensure we have your current and correct contact details recorded). Non-urgent results an appointment required: our receptionist will make a routine appointment for you when you call for your result. This result by definition can wait until the next appointment.
Please book an appointment online if your doctor hasn't requested a follow-up consultation and you are still experiencing symptoms. The reception staff cannot read out your results to you over the phone for privacy reasons.
If a normal or negative test result comes back, the physician can telephone the patient with the “good news,” and patients have the option of canceling the follow-up appointment. Although it is preferable to give bad news face-to-face, there may be times when giving bad news over the phone is unavoidable.
Most pathology test results are transmitted electronically, although some are still delivered to treating practitioners by phone, fax or paper.
Urgent Issues: If there is a serious or urgent concern with your results a doctor will contact you as soon as they get them. 2. Non-Urgent Issues: If there is a non-urgent issue that the doctor wishes to speak to you about, they will put a note on your record asking you to book a phone call.
If blood test results are abnormal, it gives the doctors a good indication of how to treat you or prevent problems occurring in the future.
Generally not unless they're completely clear and the doc has approved them to. If the GPhasnt seen them or there's any interpretation needed they shouldn't be given out by reception.
Receptionists are never told of a patient's confidential consultations (appointments), but they do have access to people's records so that they can type letters and carry out other admin duties.
The receptionist can't give the results until the doctor has reviewed them. Mine have always been fine, and the receptionist said last time that she shouldn't say anything but it'd have been reviewed by the doctor quicker if they expected anything to be wrong, so it'd be reviewed and not to panic.
they aren't trained in anyway to assess your need for an appointment. if your surgery has a nurse practitioner ( a nurse with extended qualifications to diagnose and prescribe) then they may offer you an appointment with her but she can only see certain conditions which is why they may ask you for some basic details.
Hello, my name is [say your first name]. I'm calling to book an appointment with Dr [name of GP] on [day you're available]. I'm calling to book an appointment with Dr [name of GP] as soon as possible please. Thanks, I'd like to come at 3pm on Tuesday.
There's no rule to prevent doctors and patients from texting, but there are best practices. While the Joint Commission currently bans doctors from using text messages to order treatments, there's no such restriction on patients and doctors communicating via texting.
Be persistent. If you don't hear back from your healthcare provider within two working days, Beck suggests calling or emailing again. In her experience, reaching out to someone else in the practice, such as another doctor, a physician's assistant or the practice manager, will expedite the response time.
This should be your friend's time to talk about what he or she needs to talk about. It is tempting to say, "You will be fine," but you both know that you can't make that guarantee. Instead, a more helpful thing to say would be something like "I'll be here for you, no matter what the test results reveal."
It could be the doctor had the wrong phone number, or the wrong address. To this day, we tell patients the responsibility is on us to communicate with them." But the backup for patients should always be to call their doctors if they aren't notified of the results of tests, Dunham says.
One essential communicative task for nurses is to transmit information on test and measurement results both to the patient and to the physician.
The pathology report may be ready in as soon as two or three days after the biopsy is taken. If additional testing of the tissue is necessary, the report may take longer to complete (between seven and 14 days). Pathology reports are written in technical language using many medical terms.