Your Wi-Fi connection could be cutting in and out, or dropping entirely due to a weak signal, distance from the router, interference from other devices, or outdated firmware. You can try moving closer to the router, reducing interference, updating firmware, or getting a Wi-Fi extender.
Often, your Internet is disconnecting repeatedly because the modem is having trouble communicating with your device. This can happen if there was a power outage or a power surge, among other reasons. To resolve this issue, all you have to do is reset your modem.
Restart your modem and router: Restarting your modem and router can help refresh the connection and clear any temporary issues that may be causing the problem. Check network cables and connections: Ensure that all network cables and connections are securely plugged in and free from damage.
Reboot the Router: Pull out the router, wait for at least 30 seconds, then plug it back in and connect your phone to the WiFi. Restart your phone: Press and hold the “power” button, turn off your phone and then turn it on. Connect your phone to the WiFi and see if the problem is solved.
One of the main causes of NBN dropouts in most houses is usually faulty wiring. Unless the home is new and all the wiring made is up to date with the recent wiring specs, the prospect of experiencing NBN dropouts is usually high.
Router age
Many experts suggest that if you don't use that many smart devices around your home, you can probably get away with replacing your router every five years.
In general, experts recommend upgrading your router at least every five years. Make that every two to three years if you use lots of smart home gadgets, or if you make a regular habit of buying the latest laptops, phones and other primary Wi-Fi devices.
As a rule of thumb, a Netgear representative told us, consumers should consider replacing their router after three years, and representatives from Google and Linksys said a three-to-five-year window was appropriate. Amazon, which owns the popular Eero brand of routers, put the range at three to four years.
Check for outages. If your broadband isn't working, it might be because of an outage on the nbn network, on the Telstra network in your area, or due to maintenance. Check if there's an outage in your neighbourhood on Telstra Outages.
In some cases, the service provider or NBN plan might not be the cause of the connection or slow speed issues. If this is the case, it would be wise to reset the NBN box to eliminate any problems that might be affecting the NBN performance.
You may have too many wireless devices connected which is sapping the performance of your router and subsequent broadband service. Your cabling from the phone line socket might need replacing. A cable called an RJ11 connects from your phone line socket to your router. Your microfilter might need replacing.
Reconnect the Ethernet cable from your Gateway to your computer, or if you use Wi-Fi make sure you're connected to Wi-Fi, then open a browser and go straight to 'speedtest.telstra.com' and perform a speed test.
Restart your modem
Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go 'green', now check to see if your devices are connecting. This is a 'reboot' and can often solve connection problems.
If any of the lights are off or red, turn the power supply unit off at the wall leave it for 30 seconds, then turn it back on. After a few minutes if the Power, Optical, Alarm or Update lights are still red, you may have a fault with your nbn line or connection.
Fibre to the Node (FTTN)
The most common nbn connection types are Fibre to the Node and Fibre to the Building. FTTN brings optical fibre to a central point on your street (or nearby street), known as a "node”.
Andreas Grant, a Network Security Engineer at Networks Hardware strongly recommends leaving it on, too. 'Your Wi-Fi router doesn't require rest like other devices. It is designed to be working 24/7 and that's every single day of the year.
Reduced Speeds and Reduced Connection Quality
If you feel that your internet speeds have decreased or you are seeing issues with increased buffering and lagging or breaking in the connection, it could be time for a new modem. You can easily test your internet speed with online tools like Speedtest.net.