U.S. travelers report that American Airlines is the most unreliable airline in the world when measured by the total flight problems and reported complaints in 2022. American is also the world's largest airline, so this finding may not surprise frequent flyers. However, the other results are fascinating.
On a complaints-per-100,000-passengers basis, there was a very significant increase in complaints last year among the 17 largest airlines, from 3.1 in 2021 to 5.6, an 80 percent surge, the study says. The three airlines with the highest ratio of complaints-to-passengers last year were Frontier, Spirit, and JetBlue.
Southwest is the worst airline in the US, according to a new study — take a look at how the 11 biggest US airlines rank. The letter F.
“Delta is the most reliable airline mostly because it didn't have any denied boardings over the past year. It also had the second lowest share of delayed flights, just 11.5%,” says Gonzalez.
Running since 1929, Hawaiian is among the oldest airlines in the world but, remarkably, it has never suffered a single fatal crash or hull loss.
1. Delta Air Lines. Coming in at number one for the fifth straight year, Delta Air Lines took the top spot in the 2023 Best Airlines Report.
Qantas has reason to celebrate after a horror few years after being named the world's safest airline for 2023. The Australian airline has regained AirlineRatings.com's top spot for safety, beating last year's winner Air New Zealand by “the finest of margins”.
JetBlue Airways ranks highest in customer satisfaction in the first/business segment for a second consecutive year, with a score of 893. Delta Air Lines (865) ranks second and United Airlines (848) ranks third. Delta Air Lines ranks highest in customer satisfaction in the premium economy segment with a score of 848.
The most reliable airline of 2022
That makes Hawaiian Airlines our most reliable airline for 2022 in a landslide. Delta takes second place overall with a No. 2 finish in half of the performance metrics. Alaska finishes in third place due to a strong on-time percentage and low cancellation rate.
Allegiant, JetBlue, and Mesa are also some of the worst airlines in the U.S. from a customer service perspective, especially if flight punctuality specifically is important to you or your trip.
it comes as both airlines recently had planes turned around
Australia's national carrier regained its position as the airline rated the safest in the world in AirlineRatings.com's 2023 list. Its no-frills sister airline, Jetstar, also made the list of world's safest low-cost airlines.
However, the Anglo-French Concorde with 11.36 percent fatal crashes per million departures has appeared on top of the 'least safe plane' lists.
Qantas was the lead airline with real-time monitoring of its engines across its fleet using satellite communications, which has enabled the airline to detect problems before they become a major safety issue.
583: The Tenerife airport disaster, which occurred on March 27, 1977, remains the accident with the highest number of airliner passenger fatalities. 583 people died when a KLM Boeing 747 attempted to take off and collided with a taxiing Pan Am 747 at Los Rodeos Airport on the Canary Island of Tenerife, Spain.
The Pam Am Pacific Clipper was delayed by a week on the day of the Pearl Harbour attacks on 7th December 1941.
"There are two types of flights that have the best on-time performance: early morning flights and/or nonstop flights." In fact, last year, 86 percent of 6 a.m. to 7 a.m. flights arrived on-time, compared to just 66 percent of 10 p.m. to 11 p.m. flights, according to Going.