We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders.
So, what's a good rating? Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
The average rating for Uber riders is 4.89 out of 5, and the rating is based on an average of your last 500 trips. But there are things you can do to get a lower rating, such as keeping a driver waiting at the pick-up spot for a while, as this might prevent them from taking another passenger.
How your rating is calculated. Both Uber and Lyft use a 5-star system to rate drivers and passengers. New drivers start with a perfect 5-star rating. After each trip, your passenger will be asked to rate you.
Interestingly, only 10% of consumers use a 5-star rating filter. Most people think it's too good to be true.
If your rating is between 4.94 and 4.99, you are a great passenger with lots of experience. For the longest time, my driver rating was a perfect 5.0 on both Uber and Lyft.
5-star reviews are customer ratings given to a product or service on a scale ranging from 1 to 5, where 5 stars are the highest possible rating. 5-star reviews are seen as very positive feedback – giving businesses an indication that they're providing good services or products to customers.
Both riders and drivers have the ability to rate one to five stars on a trip. Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: Pack it in, pack it out: Drivers shouldn't have to clean up after you.
What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.
Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account. Consistent low ratings are monitored by Uber. If your score remains low for an extended period, Uber may cancel your account or ban you from working with them.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
Uber drivers with higher ratings tend to get more rides. That's because passengers are more likely to use them over drivers with low ratings. Think about choosing a restaurant you find on Google or TripAdvisor. You're more likely to pick a place with good reviews over one with bad reviews.
These ratings are of high importance for drivers. If they fall below 4.6, Uber will likely deactivate them from the program, and drivers with a rating of 4.8 or higher can qualify for VIP trips.
A 4.5 rating for a driver is very low. Low enough that they risk being deactivated if it doesn't at least fluctuate above 4.6. Low enough that a driver with a 4.5 rating cannot qualify to accept SELECT requests. Why do a lot of Uber drivers have a 4.8 rating?
What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.
Low Uber Driver Ratings
You should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation. Uber allows the drivers to pay customer service fees to get reinstated.
Uber says there are five key reasons why its drivers will hand out fewer than five stars to their riders: Having to clean up after them. They aren't wearing a seatbelt. They're unprepared to be picked up.
A perfect 5.00 score though is rare. There are very few drivers who have a 5.00 - less than 1% of the total population. And among them, some are able to maintain the 5.00 consistently. 5.00 is somewhat common among new users of Uber.
After each trip, riders and drivers can rate each other from 1 to 5 stars, based on their trip experience. Driver and rider ratings are: Displayed as an average. For example, a highly-rated rider might have 4.9 stars.
In the United States, a five-star rating system is often used by independent organizations like AAA to rate a hotel. One star is the lowest rating, and five stars is the highest score. Although knowing the best and worst scores is helpful, knowing the meaning of hotel star ratings is much more beneficial.
Common Sense Media uses a scale of one to five, where 3 stars are "Just fine; solid" and anything lower is "Disappointing" at best.
Usually, when people are researching a company, the goal is to find one with the highest overall score and best reviews. Having a five-star rating means a lot for your reputation score and acquiring new customers.
4.92 is really good. You can't please everybody no matter how hard you try. I don't drive for Uber or Lyft, but I know people that do and I also know a lot of people that use them on a regular basis. Sometimes, from what I've heard, drivers get less than a 5 rating just because they talk too much or don't talk enough.
It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.