To contact the Australian Passport Office from within Australia, call 131 232 (Monday to Friday, 8 am to 5 pm in your Australian time zone) for general inquiries, appointments, forms, and urgent travel, or if overseas, contact your nearest Australian embassy or consulate. For interpreter assistance, call 131 450.
Call us. Call us on 131 232. Monday to Friday – 8 am to 5 pm (for each Australian time zone). We're closed on Australian national public holidays.
Routine Passport Requests
Customer service representatives are available Mondays through Fridays 8 a.m. to 10 p.m. Eastern (excluding federal holidays).
For routine Australian passport applications, allow at least 6 weeks, though you can pay extra for faster processing (2-day or 5-day) if you're eligible and have urgent travel, with final delivery by Registered Post adding more time. Child passports, especially with complex consent, can take longer, so plan well in advance, particularly for international travel.
Once you've lodged your passport application, there are 2 ways you can track the progress of your application:
For queries related to the Passports Office, please call +44 (0) 20 7887 5816 between 9am to midday on weekdays or e-mail us. You can also review the passport services page for common queries. For consular assistance for Australians, please call us on +44 (0) 20 7887 5776 or e-mail us.
Call the Passport Adviceline to track your application if you applied for your passport: by filling in a paper form. at the Post Office using Check and Send.
Allow at least 6 weeks to receive your new passport
Once processing of your application has begun you can track its progress here.
To get your application to us faster, you can lodge your application and pay the additional fee at a selected Australia Post Passport RAPID location. If you lodge your application before 12:00 pm on any business day, we'll receive it the same day.
Yes, for many countries like Australia and the U.S., allowing 4 to 6 weeks (or even longer, up to 12 weeks in some cases) for a passport is realistic, especially for standard processing, but you should always check your specific country's official passport agency for current times as demand fluctuates, and expedited options exist for an extra fee.
Call the national passport helpline at 1800-258-1800 (toll-free) for assistance. The representative may escalate the issue or guide you on the next course of action.
Check Status
Check Application Status: Visit passportstatus.state.gov 14 business days after you apply. Ask Questions About Your Application: Call 1-877-487-2778 (1-888-874-7793 for TDD/TTY) or email [email protected].
If you need your passport renewal to be processed quick then you need to book for an appointment to visit the London Passport office by calling 0300 222 0000.
If your passport meets these requirements, you can renew your passport by either:
Please note that the Consular service at the Australian Embassy is not in a position to answer any queries relating to visa and citizenship information. For any specific enquiries, please call +61 2 6196 0196 or contact the new Digital Assistant online chat by clicking here.
The Australian Passport Office (APO), part of the Department of Foreign Affairs and Trade, issues Australian passports to Australian citizens in Australia and overseas.
Adult passport
Allow at least 6 weeks from lodging your application to get your passport. If you need your passport quicker, you may be eligible for faster processing for an extra fee when you lodge your application. See Urgent travel. When applying outside Australia, processing times may vary.
I have already applied and have urgent travel
I'm traveling in more than 14 days. Call 1-877-487-2778. You must have an appointment to go to a passport agency or center.
You can pay to use the Fast Track or Online Premium services to get a passport, if you think the standard service will take too long. If you've already applied for a passport and have not received it, do not apply again using the Fast Track or Online Premium services.
Allow at least 6 weeks from lodging your application to get your passport. A child passport can take longer, particularly in cases without full parental consent or a relevant Australian court order.
Fast-track passport fees vary significantly by country, with Australia offering a 5-day service for an extra ~$107 AUD and a 2-day priority for ~$308 AUD (as of early 2026), while the UK has options like a 1-week Fast Track for around £166.50 (plus application fee). These fees are in addition to standard passport costs and are for expedited processing, not the base passport fee itself, with specific costs and timelines depending on your location and service level.
It will take between 7-21 working days to process the application. You can track and trace the progress of your application on the Department of Home Affairs website, or by sending a SMS with the letter P followed by your ID number to 32551. This document is valid for 5 years.
Some reasons to deny a passport include: A valid, unsealed federal warrant of arrest. A federal or state criminal court order. A condition of parole or probation forbidding departure from the United States (or the jurisdiction of the court)