To contact the Australian Passport Office, call 131 232 within Australia (Mon-Fri, 8 am-5 pm AEST/AEDT) for general inquiries or urgent travel needs, use their website's online forms for non-urgent help, or contact your nearest Australian Embassy/Consulate if overseas; they also offer interpreter services via 131 450 (TIS National) for callers needing assistance.
Call us. Call us on 131 232. Monday to Friday – 8 am to 5 pm (for each Australian time zone). We're closed on Australian national public holidays.
Routine Passport Requests
Customer service representatives are available Mondays through Fridays 8 a.m. to 10 p.m. Eastern (excluding federal holidays).
For routine Australian passport applications, allow at least 6 weeks, though you can pay extra for faster processing (2-day or 5-day) if you're eligible and have urgent travel, with final delivery by Registered Post adding more time. Child passports, especially with complex consent, can take longer, so plan well in advance, particularly for international travel.
To correct a data or printing error, submit the following by mail:
You'll need to get a new passport to travel abroad or prove your identity if you change any of the following: your name. your gender. your appearance, if you cannot be recognised from your passport photo any more (for example, you've had plastic surgery)
If any correction is needed after submission of the application, applicant can visit enquiry counter in the RPO concerned either by scheduling an appointment online or walk-in.
Yes, for many countries like Australia and the U.S., allowing 4 to 6 weeks (or even longer, up to 12 weeks in some cases) for a passport is realistic, especially for standard processing, but you should always check your specific country's official passport agency for current times as demand fluctuates, and expedited options exist for an extra fee.
Final Thoughts on What to Wear for a Passport Photo
Opt for plain, dark colors that pop against the light backdrop. Avoid patterns and distracting logos. Don't wear tank tops, uniforms, or hoodies. Remove glasses and headgear (unless worn for religious reasons).
Some reasons to deny a passport include: A valid, unsealed federal warrant of arrest. A federal or state criminal court order. A condition of parole or probation forbidding departure from the United States (or the jurisdiction of the court)
Call the national passport helpline at 1800-258-1800 (toll-free) for assistance. The representative may escalate the issue or guide you on the next course of action.
Check Status
Check Application Status: Visit passportstatus.state.gov 14 business days after you apply. Ask Questions About Your Application: Call 1-877-487-2778 (1-888-874-7793 for TDD/TTY) or email [email protected].
There are 2 options for faster processing:
For queries related to the Passports Office, please call +44 (0) 20 7887 5816 between 9am to midday on weekdays or e-mail us. You can also review the passport services page for common queries. For consular assistance for Australians, please call us on +44 (0) 20 7887 5776 or e-mail us.
Please also check for the appointment code in the spam folder or trash folder in your email, as your email provider may direct it to these folders. If you have not received it, you may contact the Appointment Hotline for assistance: (02) 8234-3488.
Yes, you can track your Australian passport application's progress online using the Status Tracker on the Australian Passport Office website (passports.gov.au) with your 9-digit application number and family name. This tracker provides updates and an estimated completion date, and once dispatched, you'll get an email/SMS with a Australia Post tracking number for delivery.
Pose and Expression
Use a neutral facial expression or natural smile. Avoid showing teeth. Look directly at the camera with your eyes open. Make sure that your eyes are not obstructed or covered by your hair.
This color is off-limits.
A man trying to take a passport photo in a white t-shirt. The one color you should absolutely never wear in your passport photo? White. The issue comes down to the United States Department of State's requirement for passport photos to have a white or off-white background.
Here are our top 4 Do's & Don'ts as you plan your next photoshoot
Processing Time: Under routine conditions, processing takes 4-6 weeks; expedited processing takes approximately 2-3 weeks. Delivery Time: After processing, standard passport delivery times can vary, typically taking about 5 to 7 business days.
Documents Required for Passport Renewal
Fast-track passport fees vary significantly by country, with Australia offering a 5-day service for an extra ~$107 AUD and a 2-day priority for ~$308 AUD (as of early 2026), while the UK has options like a 1-week Fast Track for around £166.50 (plus application fee). These fees are in addition to standard passport costs and are for expedited processing, not the base passport fee itself, with specific costs and timelines depending on your location and service level.
We will correct the error at no charge if your passport is still valid. Applications for data correction or printing errors must be submitted by MAIL or DROPBOX. IMPORTANT! If you are reporting the error within one year of us issuing your incorrect passport, the new passport will be valid for 10 years.
You can change your name on your passport with one of the following documents: a deed poll. a statutory declaration.
Renew your passport approximately 9 to 12 months before it expires. Certain countries require passports to remain valid for up to 6 months after your last day of travel in order to allow entry. Also, some airlines will not allow you to book a flight or board if you don't meet this requirement.