After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.
You'll see how many drivers gave you a stellar 5-star rating, how many handed out the dreaded single star, and everything in between. The ratings breakdown is available to all Uber users right in the Privacy Center, which can be accessed by logging into your account online or in the app.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
This helps to inform both drivers and passengers what to expect from their experience. And if you're wondering, a driver can refuse to accept a ride request due to a low passenger rating.
If you don't want to tip your Uber driver, you don't have to. When your driver rates you, they also won't know if you've tipped, so a bad tip — or no tip — won't affect your rating.
Keeping the driver waiting
The most common reason for a lower passenger rating is making us wait after we arrive to pick you up. If you're ready to go at the curb when we arrive, it means a lot."
Uber rider ratings use a 5-star scoring system, that's the same number of stars as the driver ratings. Five is the highest, and one is the minimum score.
4.50-4.59: You have an absolutely horrible rating and have really done something to tick off many drivers. You have probably thrown up in someone's car.
Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
Uber drivers with higher ratings tend to get more rides. That's because passengers are more likely to use them over drivers with low ratings. Think about choosing a restaurant you find on Google or TripAdvisor. You're more likely to pick a place with good reviews over one with bad reviews.
5-star Rating
This is the highest rating you can get, and it means you're an excellent uber passenger. Drivers who give their passengers five-star ratings are saying that they had a great experience.
(Your rating is displayed under your name in the menu bar.) Ratings are always reported as averages, and neither riders nor drivers see the individual rating of a particular trip. Drivers risk deactivation when their rating falls below a certain level (4.6, according to leaked documents from 2015).
Ratings allow us to ensure a great experience for both riders and drivers. We take ratings very seriously; consistent with our Community Guidelines, drivers with low ratings may lose access to the Uber app.
Ratings are anonymous, so rating a driver or rider does not affect your account, but having a high rating means you are more likely to be prioritized by drivers if you are a rider, and more likely to appeal to riders if you are a driver.
At each stage of the trip, drivers only see what they need to know to pick you up and get you to your destination.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
Driver benefit programs
Both Uber and Lyft offer benefits to highly-rated drivers. For example, the Uber Pro program lets you earn cash back rewards on gas and bonuses on long trips if you maintain a high rating and a low cancellation rate.
Everyone deserves and appreciates receiving a fair and accurate rating. Your partner app requires you to rate riders at the end of each trip. Please take time to consider and enter a rating that reflects your trip experience with this rider. We do not change rider ratings once they have been entered into the app.
The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.
What Is The Best Uber Driver Rating You Can Get? A five-star rating is the best any driver can do for any particular ride. Note, though, that it's almost impossible for drivers who work for Uber regularly to maintain a perfect rating, and it's definitely not something Uber expects.
The average Aussie Uber rider has a rating of 4.5 or higher, but I wanted to try and get mine at least above a 4.8, maybe even to a 4.85 if I was really pushing it.
So long as you meet the rating and cancellation rate requirements, you can earn Gold status with 1,000 points, Platinum with 1,800 points and Diamond with 2,800 points. All driver-partners qualify for Blue status regardless of how many points they have or what their star rating and cancellation rate are.