At each stage of the trip, drivers only see what they need to know to pick you up and get you to your destination.
Riders are also able to confirm that drivers can't see certain private information — including their last name, phone number, profile photo, and the rating they give their driver.
Drivers across the U.S. will be able to see exactly how much they'll earn and where they're going before they accept a trip. They'll also be able to see more than one trip request at a time by using a new feature called Trip Radar. Uber said those changes will also help lower wait times for riders.
Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip. To see your rating: Open the app and touch the menu. Your rating is the number displayed under your name.
Drivers will be able to see the earnings for long pick-ups, separately displayed on the fare receipt. When drivers are few, and demand is high, this will help ensure that you can get a ride when you need one. Making Uber a reliable choice for riders at all times is our goal.
Favorite Driver allows riders to select specific drivers whom they'd like to be matched with when requesting Scheduled Rides. You can add drivers to your Favorite Driver list during the rating process on Scheduled Rides by tapping the Favorite button.
Tipping is optional. You are free to add a tip, and drivers are free to accept tips.
Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
4. Low Uber Driver Ratings. You should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation.
"Since Uber riders are rated by drivers, the drivers have a bit of leverage besides guilt," notes Time. "Leaving a bad tip or no tip at all could lead to a bad customer review — and down the road drivers could be inclined to pass on picking up riders who are known as bad tippers."
When live location sharing is enabled, your location will be shared with your driver only when they are close to your pickup location and the ETA is less than 3 minutes. You have the ability to pause or disable this feature at any time during the pick up.
Uber driver will be able to see trip destination before accepting ride.
Uber uses "batch matching" to connect riders with drivers. That means Uber doesn't just find the closest ride to you; instead, the ride-hailing company takes into account the most optimized ride for everyone around you.
Riders can view their driver's name and photo, along with the make, model, color, and license plate number of their vehicle, at any time right in the app. All drivers have is a name and a location. More often than not, it isn't even a real name.
Both Uber and Lyft use technology that keeps your personal details safe. Even if you need to call your driver before they arrive, your number is hidden. Drivers can take your call, but they can't see your actual phone number. And if you're on your way home, it's best not to let the driver know that.
Uber will conduct a large audit of rider account names and freeze any accounts with clearly fake names. Riders will have to update or validate their account names with Uber's support agents to have their accounts unblocked, the company said.
Keeping the driver waiting
The most common reason for a lower passenger rating is making us wait after we arrive to pick you up. If you're ready to go at the curb when we arrive, it means a lot."
A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.
Uber's driver app can detect and record if you are accelerating aggressively, stopping quickly instead of gradually and if you are exceeding the speed limit for a specific stretch of roadway.
What Is The Best Uber Driver Rating You Can Get? A five-star rating is the best any driver can do for any particular ride. Note, though, that it's almost impossible for drivers who work for Uber regularly to maintain a perfect rating, and it's definitely not something Uber expects.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.
Rideshare tipping and compensation explained. You should tip Uber and Lyft drivers between 10 and 20 percent based on quality of service. You should use a set tip of $4-$6 for rideshare delivery.
UberXL and Select drivers earn just under $15 per hour before tips, while Uber Black driver wages average out at an impressive $24.87 per hour before tips.
Do you tip Uber drivers cash? You can definitely tip Uber drivers in cash. In fact, some drivers may prefer it and choose to not accept tips through the app. If you have a few dollars, you should give that to the driver at the end of the trip as a gesture of appreciation.