Account Restores Eligibility This would help keep your account safe even if your password or email is stolen. In the event that your account is ever compromised, you must notify Roblox within 30 days. Customer Support will evaluate the safety measures you put in place as we try to help you recover any lost value.
At this time, there is not a way to get Robux back once you have made a purchase. We recommend that you read the item's description to understand what the item is like and use our Try On feature before completing your purchase. This includes accidental purchases, lost and unused items from Avatar Shop and Experiences.
If you didn't add an email address or phone number to your account and try to reset your password, you can't reset your password with this feature. Contact Customer Support describing your login issue in detail. All players must verify ownership of an account before it can be reset or any information changed.
Roblox can't give items back. You are responsible for your securing and protecting your account, and they have no control over what you do. They can only disable, terminate, or temporarily ban an account. They may issue refunds in robux under some circumstances, but all purchases and trades are final.
As of September 2022, contacting official support is the only way to refund items on Roblox, and even with this method, we cannot guarantee that you'll get a refund. Hence, spend your Robux wisely and purchase items only when you're really sure about their viability.
Compromised accounts are eligible for a one-time recovery of inventory lost, or their approximate value. Roblox does not have a feature that allows us to revert an individual account to a previous state, but our team works diligently to recover what we can to the best of our ability.
To make a deletion request, please contact us by using our support form and select the desired Right To Be Forgotten option under the Data Privacy Requests. To protect your privacy, we will take steps to verify your identity before fulfilling your request.
Your membership will renew on the Renewal date and if it is not recurring or has been cancelled, it will expire on the Expiration date. You can cancel on our website at any time before the renewal date.
Roblox typically responds in 24-48 hours.
The Roblox customer support team is only 19 people, and they get over 5,000 messages a day. Wait at least 24 hours to give them time to process your request. If they aren't busy, they may respond in 18 hours or so.
Robux may be removed from an account after a refund request is processed for a related purchase. The user account will be notified via a direct message delivered to the account's Inbox from Roblox.
You get around 5–15 warnings. If you get 16, a ban might occur. You can actually get infinite warnings without bans and terminations! This is very rare.
Not likely, Roblox only deletes accounts for the most serious violations or people who are maliciously acting on our community.
Our Quick Login feature allows you to log into a new device from another device that you're already logged into, without requiring you to enter your password again.
If you don't have an email address attached to your account, or it's outdated, send an email to [email protected] & they'll help sort it out.
One of the most common reasons for players getting logged out is Roblox server issues or maintenance. If the platform's servers go down while you're in the middle of a game, it's highly likely that you will get logged out. And, if the server problems continue, you may not be able to log back in again.
It takes 2-3 days for an account to be deleted in Roblox.
During this duration, you can file a request to support to cancel your deletion request if needed. Moreover, you can play the game during the entire time your account is being processed for deletion.
There are three ways to reach Roblox. You can call their customer support line at 888-858-2569 and leave a voicemail to receive a call back, fill out their online support form for general issues, or email their customer support directly to ask specific questions.
Users can be banned for different lengths of time. Users who violate Roblox's Terms of Use will be given one of these bans. These can range from in-experience bans to permanent IP bans.
As mentioned above, Roblox does not refund the items purchased from its avatar shop because purchasing an item requires confirmation twice before buying so the case of accidental purchase is not valid at all.
Log in to the account where the Robux were purchased or earned. Once you're in the Roblox home menu, go to the Robux menu. You can see your Robux balance next to My Balance in the lower left corner.
Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases.