In formal situations, give your first name and surname. In informal situations give your first name. The other person says: “Pleased to meet you.” or “Nice to meet you.” or “Good to meet you.”
The acronym AIDET® stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You.
Introduction serves as the first, integral part of the treatment process. When done right, it helps reduce the perception of wait times by making it feel like the patient is already being treated. What's more, nurses greeting a patient shows their readiness to communicate.
E-mailing patients
On initial contact by e-mail, patients should be addressed with their first and last names, or by a title such as "Mr." or "Ms." preceding their last names. "It's important to err on the side of formality," says Hickman. "You can always go down from there.
Use their name in a salutation.
Use their first name if you're friendly or close to them, or call them Mister or Miss with their last name to be more formal. You'll most likely only address them this way if you're writing a thank you letter or, if you're very close, inviting them to an event. For example: “Dear Joanna”
The five steps (also known as components or elements) of the communication process are idea formation, encoding, channel selection, decoding, and feedback.
According to the seven Cs, communication needs to be: clear, concise, concrete, correct, coherent, complete and courteous.
For example, you can specify that receptionists should smile and make clear eye contact when visitors arrive. You may even specify a standard greeting, such as “Good morning! Welcome to Company Name” — similar to the one you use for phone etiquette.
Greet your clients.
Acknowledge clients as soon as they walk in the door. If you can, address them by name. If you are on the phone or busy with another client, make eye contact and smile. As soon as you are able, greet them verbally with a high-energy handshake and a smile.
Greet – As soon as a guest enters the office, approach them and — you guessed it — greet 'em! Follow that greeting with a friendly “How may I help you?” Seat – Offer the guest a seat in the reception area. Treat – Offer the guest coffee, tea, or water, and if they accept, bring their beverage to them.
If you are not sure what to share, your name and job title is a great place to start. If there's an opportunity to elaborate, you can also share other details such as a current project, your expertise, or your geographical location.