Hotel general manager This is the most senior of all hotel management positions. From handling complaints and supervising staff to scheduling maintenance and managing budgets, this role oversees all aspects of hotel operations.
The hotel position with the most responsibility, a hotel or general manager, will be ultimately responsible for all aspects of managing the hotel.
Housekeeping Is High Pressure
The housekeeping department is subject to strict protocol not only when it comes to the cleaning itself but also when it comes to time. Individuals at some hotels are expected to clean up to 30 rooms a day (yes, I've seen it!) within their 8-hour shift.
The title "hotel manager" or "hotelier" often refers to the hotel's General Manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership.
Front Office Department
As the frontline of every hotel, the Front Office is very crucial. As Kainthola points out in his Principles of Hotel Management, this department has the task of image-building, which means they are the guests' first and last point of contact.
The front office of a hotel is often considered the heart of the operation, as it is the first point of contact for guests and the last point of contact when they check out. The front office team plays a critical role in ensuring that guests have an excellent stay, and that their expectations are met or exceeded.
The housekeeping department is the backbone of any hotel and it plays a crucial role in keeping guests satisfied.
General Manager/ Director/ President
The General Manager is the head of a hotel. He/she is responsible for all hotel operations by proving and implementing developed strategies and services. He/she works very close with managers or directors of the different departments.
A hotelier is a person who runs or owns a hotel. If you stay at a hotel, you may never see the hotelier, who is responsible for hiring and managing staff and keeping things running smoothly.
Chef de cuisine is the head of the kitchen in star category hotels. Key PointsChef de cuisine: The Chef de Cuisine in the large establishment is much more a departmental manager than a working craftsman. He is selected for his organizing and executive abilities than for his culinary skill.
What is the highest salary for a Hotel Manager in India? Highest salary that a Hotel Manager can earn is ₹9.5 Lakhs per year (₹79.2k per month).
The hospitality industry offers several career paths, from hotel management to food service. Hotel sales directors typically earn the highest salary among hospitality careers, followed closely by HR managers.
It's incredibly common for employees to become stressed on the job when working in the hospitality industry. After all, your job is to make sure customers are happy, and sometimes there are things going wrong that make them unhappy. Unfortunately, it just comes with the territory.
The job of a front desk executive is intense and demanding. However, it can be very rewarding, especially for an employee who does their job efficiently.
A Concierge is a professional who has the first point of contact between guests and an organization. They answer inquiries, direct phone calls, and coordinate travel plans; in short, they work to make sure that every guest feels welcomed while maintaining company culture at all times.
The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.
guest. noun. a person that is staying at the hotel.
The general manager is the head of the managing department, and below him are other micro-managers. Below the deputy manager, we get positions like financial director, front office manager, hr manager, food manager, sales and logistics manager.
Hotel Supervisors, or Hotel Managers, oversee the staff and the day-to-day operations of the hotel. Hotel Supervisors are rarely in their offices, as they spend the day interacting with staff at various levels of the hotel to ensure that everything is running smoothly.
In small hotels, there may be only one or two managers. In the smallest lodges, these managers may perform all of the essential functions at the hotel. However, in larger hotels, there are often many specialized managers.
A Hotel Manager, or Hotel Administrator oversees the smooth running of the day-to-day operations in a hotel and also manages ongoing profitability. Their duties include marketing and promoting the business, managing work schedules and providing service delivery that exceeds guests' expectations.
The housekeeping department in a hotel is headed by the executive housekeeper. He/she reports to the General Manager, or to the Resident Manager, or the Rooms Division Manager in a large hotel.
The emergency key opens all guestroom doors, even when they are double locked. It can be used, for example, to enter a room when the guest needs help and is unable to reach or open the door. The emergency key should be highly protected and its use strictly controlled and recorded; it should never leave the property.
The hospitality industry is vast and can be broken down into separate sectors. The top four sectors consist of; 'Food and Beverage', 'Accommodation', 'Travel and Tourism' and 'Entertainment and Recreation'.