So, organizational communication refers to the forms and channels of communication among members of organizations such as corporations, nonprofits or small businesses. Studies have found a strong relationship between the levels of communication in an organization and job performance and satisfaction.
Organizational communication refers to the communication that takes place between people who are working towards common goals within an organization. It consists of the interactions that take place for the purpose of working together towards these goals or conducting business in general.
The purpose of communication in the organization include (i) achieve coordinated action, (ii) express feelings and emotion, (iii) share information regarding organizational goals, task directions, results of efforts, and decision making, (iv) achieve effective control, (v) encourage employees' participation in decision ...
We define organizational communication' as the sending and receiving of messages among interrelated individuals within a particular environment or setting to achieve individual and common goals.
The most basic functions of communication in an organization are to inform, persuade, and motivate.
Finally, horizontal communication occurs between two employees on the same level of the company hierarchy. This is often the most common form of communication in a business, with staff interacting with their peers and fellow team members throughout the day.
Efficient organizational communication involves knowing how to create and exchange information, work with diverse groups or individuals, communicate in complicated and changing circumstances, as well as having the aptitude or motivation to communicate in appropriate manners.
Organizational Communication Structure
Formal communications flow downward, upward, and horizontally. Downward communication deals with plans, feedback, performance, training, and delegation of work. Upward communication deals with complaints, requests, and performance of organization.
Effective communication may contribute to organizational success in many ways. It: Builds employee morale, satisfaction and engagement. Helps employees understand terms and conditions of their employment and drives their commitment and loyalty.
Unlike organizational communication, which concerns internal communications within an organization, business and corporate communication is external-facing, and its goal is to establish and grow commerce – the production and distribution of goods and services.
Vertical and Horizontal Communication
Vertical communication happens between superiors and subordinates while horizontal communication between individuals on the same employee level. Vertical discussions are further split into upward and downward depending on where the dialogue is coming from.
Clarity is the key here. Assertiveness: Assertiveness is an effective way to gain trustworthiness and improve your communication with your people. When you are assertive, you express your thoughts and feelings clearly and directly without judging others. Assertive behavior is direct, clear and respectful.
Using the 7 C's of communication, that is when you're clear, concise, concrete, correct, consider the speaker, complete and courteous, with your message, you will become an effective communicator and find more success in your interactions with people.
Organizational barriers to communication stem from a lack of understanding of your business structure and individual roles within it. Organizational barriers can affect businesses of all sizes, and they often occur because employees are unaware of, or do not fully understand, an existing structure.
Perhaps the most tried-and-true way to avoid miscommunication is to talk face-to-face. If your team is virtual, speaking via video conferencing also works. Face-to-face communication is particularly important if you know a conversation is going to be hard.
These barriers include choice of the wrong communication medium, incorrect use of language, wrong type of message, inappropriate appearance of message, use of jargon, emotional barriers, and physical disabilities.
Communication in the workplace is important because it boosts employee morale, engagement, productivity, and satisfaction. Communication is also key for better team collaboration and cooperation. Ultimately, effective workplace communication helps drive better results for individuals, teams, and organizations.
Organizational Communication Flows
Information can flow in four directions in an organization: downward, upward, horizontally, and diagonally. The size, nature, and structure of the organization dictate which direction most of the information flows.
But effective leaders know a thing or two about rallying the troops and inspiring them to achieve greatness. Organizational communication is a broad term used to describe the process of directing and motivating teams to work toward a set of common goals.
Organizational communication and public relations traditionally represent distinct research areas: scholars of organizational communication tend to focus their research interest on communication processes “inside” organizations, whereas public relations researchers gen- erally are interested in communication directed ...
Strategic communication refers to policy-making and guidance for consistent information activity within an organization and between organizations. Equivalent business management terms are: integrated (marketing) communication, organizational communication, corporate communication, institutional communication, etc.