Not rating a driver doesn't hurt him or her, but it doesn't help them either. A 5* rating is "GOOD" and reflects positively on the driver's rating. Any other rating, 4* or below, is "BAD" and will hurt the driver's rating, and could potentially cost them their job.
Give and take – The rating system is designed to give mutual feedback. If you never rate your drivers, you may see your own rating fall.
After each trip, riders and drivers are given the opportunity to rate one another based on their trip experience. The rating system works to make sure that the most respectful riders and drivers are using Uber.
After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous.
Uber driver ratings are one of the most crucial parts of being an Uber driver. High ratings mean more fares, higher tips, and the possibility of getting onto new tiers of Uber. Conversely, low ratings mean you're costing yourself opportunities or, worse, getting your Uber driver account suspended.
4. Low Uber Driver Ratings. You should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation.
Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings. Now, Uber is offering its customers fresh insight into how they are perceived by drivers.
Five is the highest, and one is the minimum score. Every time you take a trip in an Uber, you give the driver a score, and in return, they do the same for you. The average rating on your profile uses the scores from the latest 500 trips you take.
Drivers can't see how a rider tipped them or rated them before they leave their rating, to prevent retaliation in the form of a poor review. The new feature is part of a “Privacy Center” that Uber has been working on in its app.
No, your rating will not go down if you cancel your Uber ride before the trip. The drivers rate their passengers upon the completion of the rides, so if you cancel, they will not have the chance to rate you.
Keeping the driver waiting
The most common reason for a lower passenger rating is making us wait after we arrive to pick you up. If you're ready to go at the curb when we arrive, it means a lot."
Everyone deserves and appreciates receiving a fair and accurate rating. Your partner app requires you to rate riders at the end of each trip. Please take time to consider and enter a rating that reflects your trip experience with this rider. We do not change rider ratings once they have been entered into the app.
At the end of each trip, you'll be able to rate your driver from 1 to 5 stars. You can also provide this rating at the bottom of your receipt. Note: A driver's overall rating is an average of his or her last 500 completed trips.
Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
It turns out that drivers rank us based on whether we keep them waiting, leave trash in their car and whether we act respectfully. The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
A one star rating according to both Uber and Lyft does not indicate a bad ride. A one star rating indicates that the driver should not only be fired but should be arrested and charged with a felony.
4.50-4.59: You have an absolutely horrible rating and have really done something to tick off many drivers.
A single 5 star rating from either a driver or a rider is the most common. A perfect 5.00 score though is rare. There are very few drivers who have a 5.00 - less than 1% of the total population. And among them, some are able to maintain the 5.00 consistently.
Drivers often give riders a lower rating if they slam the doors, so be careful when you're getting in and out of vehicles. Uber can boot riders with very low ratings off the platform , but as long as you're respectful (and leave fair tips), that shouldn't be an issue for you.
Many Uber riders have posted their experiences of having this score or lower, saying it gets harder to be picked up. The ideal is to be hitting 4.8 or 4.9 – or a perfect 5, of course. For context, drivers are also expected to be a similar ballpark, with 4.6 considered to be extremely low on forum pages.
So, what's a good rating? Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.