How do you tell a client they are asking for too much?
Explain what goes into extra work.
What seems easy to them may actually be difficult for you. If they ask you to do work beyond what is specified in your contract, explain exactly what goes into your job and how their extra request will change the project timeline or cost.
WHEN CLIENT SAYS YOUR PRICES ARE TOO HIGH (HOW TO RESPOND)
18 related questions found
What is one strategy for dealing with an aggressive client?
Stay calm and keep your emotions in check. Adopt a passive and non-threatening body posture (e.g. hands by your side with empty palms facing forward, body at a 45 degree angle to the aggressor). Let the client air his/her feelings and acknowledge them. Ask open-ended questions to keep a dialogue going.
Acknowledging their concern promptly will help the client to feel heard. You don't have to accept blame. In fact, you want to avoid doing so right away. Instead, tell the client you are making the issue a priority and will get back when you've had a chance to review it in more detail.
How do you politely tell someone it's too expensive?
Keep it simple and positive. Just say something along the lines of, “I'm so sorry to miss out on the fun, but X isn't in my budget right now. But I'm so happy for you, and I'd love to celebrate in another way!”
How do you tell a client they have unrealistic expectations?
If your customer's demands have become unrealistic or impossible, try to remain calm and professional. Get to the root of their problem by listening actively and empathizing with them. Explain your own position clearly.
What do you say to a client unrealistic expectations?
Telling them that you hear them, and that you want to work with them to solve this issue calmly is a great place to start. You should also offer an apology, even if the issue isn't directly your fault.
Skill at focusing. Skill at focusing on areas of maximum leverage is directly related to how good a job you do at uncovering and prioritizing the customer's decision criteria. ...
Focus on the words they're communicating and not the anger behind their words. To show the customer you're actively listening, paraphrase their complaint, ask clarifying questions, and don't interrupt them. This is often the most effective way to handle angry customers at the outset of the situation.
