Saving a dying hotel involves immediate cash flow focus, drastic cost-cutting (like shifting to free marketing), improving guest experience through staff training and modernizing, smart revenue management (dynamic pricing, packages), and leveraging technology while adapting to trends like sustainability and direct bookings to boost occupancy and reputation. Key steps include cutting non-essentials, boosting staff morale, revamping outdated facilities, optimizing online presence, and creating attractive deals to bring in immediate revenue and rebuild loyalty. eZee Absolute +3
Focus on outstanding service”and give employees the tools to deliver it. Front-line employees have a significant impact on how guests feel about the hotel. Look for training shortfalls in all areas”from housecleaning to front-desk technology to people skills.
The '10 and five' rule in hospitality says that staff coming within 10 feet of a guest should smile and make eye contact, while those coming within five feet should add a warm verbal greeting.
Studies show that a hotel's economic life averages about 40 years, but the standard deviation is, believe it or not, 20 years.
The 80/20 rule for hospitality businesses
For hospitality businesses, here's what the 80/20 rule means: 80% of your profits come from your most valuable customers (the top 20% of your customer base). The other 80% of your customers only contribute around 20% of your total profits.
Additionally, according to a 2024 survey of 1,376 hotel managers by Wellness Heaven, which asked them which items are most commonly stolen, towels top the list, with 79.2 percent reporting guests nipping the cosy threads. They were followed by bathrobes, hangers, pens, and cosmetics, rounding out the top five.
Enter the 5 C's: Competence, Character, Commitment, Communication, and Collaboration. Together, these build a powerful foundation for unforgettable guest experiences.
Loads of hotels - particularly in America, but everywhere, really - tend to avoid having rooms with the room number 420. Yep. They'll have 419 and 421. But rarely 420.
💡Jean Le Bon lived at the Grand Hotel in Paris for 67 years, making it the longest known hotel stay ever recorded. His decades-long stay turned the hotel into his permanent residence, blurring the line between guest and local.
Unsold rooms don't always need to be sold for cash. Hotels can trade them with local businesses for services, marketing exposure, or staff perks. This preserves cash flow while creating valuable partnerships that may lead to future bookings.
In certain cases, employees have been known to attribute negative events or misfortune to the presence of a 13th floor, which can impact morale and productivity. Moreover, for potential buyers or renters of hotel properties, the presence of a 13th floor can act as a deterrent due to the associated superstitions.
The 10x10 rule, to review, has two parts. The first part states that a guests perception of the entire stay is , in large measure, instilled in the first 10 minutes upon arrival. The other part states that the front desk must greet a guest 10 feet before they approach the front desk.
Full board includes bed, breakfast, packed lunch and evening meal. Half Board includes bed, breakfast and evening meal (no packed lunch). Bed and breakfast includes bed and breakfast only.
Hotel personnel are trained to handle these situations with the utmost discretion. If a death occurs—whether from natural causes or as the result of a crime scene—the room is quickly sealed off, and the authorities are called. The coroner removes the body, and police conduct a thorough investigation.
The seven principles of hospitality—self-awareness, guest awareness, connection, authenticity, anticipation, alignment, and presence—are not just theoretical ideas. These are actionable values that can transform guest experiences, and set your brand apart in a crowded market.
If there are no rules against it, and the hotel in question is willing to have a long-term guest, then technically you can stay as long as you like. However, there are a few reasons why staying long-term in a hotel isn't the best idea. Hint: there are far better options such as serviced accommodation!
The hotel with over 7,000 rooms is the First World Hotel in Genting Highlands, Malaysia, holding the Guinness World Record as the world's largest hotel by room count, boasting 7,351 rooms across two towers, and offering budget-friendly stays with access to theme parks and malls. While it offers immense scale and value, some travelers find the experience chaotic due to its massive size, with long check-in queues.
Just as you can live in some hotels, you can also live in some motels, as long as the state or city allows it. Many offer discounts for month-to-month stays over the daily rate. While this makes it more affordable, it can still be more expensive than renting an apartment in many places.
In adults-only hotels, kids aren't allowed (usually 16 or 18+), creating a peaceful, sophisticated vibe with activities for grown-ups like wine tasting, spa treatments, yoga, and nightlife, catering to romance, socializing, or quiet relaxation, depending on the resort's focus (party vs. tranquil). You'll find fewer distractions, better amenities (cocktail classes, plush bedding), and a more mature atmosphere, ideal for honeymoons, couples, or groups seeking kid-free escapes.
Hotels often skip the 13th floor due to triskaidekaphobia, or the fear of the number 13, aiming to provide a comfortable experience for guests who may be uneasy with the number.
Let's get to the point: '7-star hotel' is not an official certification. The star rating only goes up to 5, but some hotels went overboard and they came up with a new category. These hotels are so over-the-top luxurious that they can't be rated with the same stars as ordinary hotels.
🏨🌍 Abraj Kudai, located in Mecca, Saudi Arabia, is set to become the largest hotel on Earth, with 10,000 rooms and 12 towers.
A5 Hospitality is a Montreal firm that has been creating and operating restaurants and bars for the past 15 years. Alexandre Besnard and Patrick Hétu started a company that now stands apart in the industry with a variety of specialized offerings, from high-end Japanese restaurants to large-scale entertainment projects.
What does C&B stand for in the hospitality industry? C&B stands for "Conference and Banqueting," referring to the department responsible for organizing events and banquets inhotels and hospitality establishments.
The four Ps of marketing: Product, price, place, promotion
For hotels, it refers to rooms and other amenities, including hotel products like food at your restaurant or the service of valet parking.