The art of active listening is based on the three Rs: Repeat, Reflect, Respond: Repeat: Repeating the things we've been told demonstrates, at the very least, that we're attuned to what we're hearing.
Listening is a conscious activity based on three basic skills: attitude, attention, and adjustment. These skills are known collectively as triple-A listening. Maintain a constructive attitude: a positive attitude paves the way for open-mindedness.
Consistent communication is perhaps the most effective way to help employees instill trust in you and ensure your practice's success. When you communicate, be open and honest. Do not sugarcoat, spin or make light of something that requires serious attention.
According to Dr. Brown's research, trust—an integral component of all thriving relationships and workplaces—can be broken up into seven key elements; boundaries, reliability, accountability, vault (confidentiality), integrity, non-judgement and generosity.
Most people tend to think they're trusting their gut or their instincts when it comes to their relationships, but there's really much more to it than that. Trust can actually be broken down into three main elements that I call the Trust Triad: competency, integrity and goodwill.
A good listener is someone who focuses completely on what another person is saying and engages with their ideas in a thoughtful, comprehensive way. Good listening is not just about learning what a person is saying, but making a commitment to digesting the information they are presenting and responding constructively.
The Eight Pillars of Trust (Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency) are based on Horsager's original research and extensive experience working with Fortune 500 companies and top government agencies around the globe.
ABCD is an acronym that describes trustworthy team members. A team member can be trusted if he is Able (demonstrates competence), Believable (acts with integrity), Connected (cares about others), and Dependable (honors commitments).
Along with a general willingness to risk vulnerability, five faces or facets of trust emerged: benevolence, reliability, competence, honesty, and openness.
