When you pick up the phone, begin by offering your greeting of choice. "Hello" is always a polite option, as is "Good Morning" or "Good Afternoon." Confirm who you are ("This is Amanda") and the identity of the person calling ("To whom am I speaking?") so that all parties begin the call on the same page.
Announce your name when picking up the phone.
When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt.
What is phone etiquette? Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice and how you close a call.
“I'm sorry that I missed your call.” “Sorry for not being available at that time.” “I'm sorry that I couldn't talk then.” “I'm sorry that at that moment I was unable to take your call.”
Welcoming Guests
A friendly smile and a warm greeting make a great start. Hello, welcome to [name of your hotel]. Here's a standard greeting you could use. Instead of a simple hello, you could also say good morning, good afternoon or good evening depending on the time of day the guest walks in.
Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I'm Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.
If your concern comes from attributing an action (or lack of thereof) to the other party. Then it is safe to go with: I called you, but could not reach you. Save this answer.
Introduce yourself
Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn't give his name, you can say “May I ask who's calling, please?”. Practise saying these simple phrases to help yourself feel confident at the start of any telephone conversation.
This introduction may sound something like this: “Hello, good (morning/ afternoon/ evening)! Thank you for contacting _____, my name is _____.” Continue by asking your customer how you can be of assistance. This will show them that you are happy and ready to initiate the call.
“Hello. The reason I'm calling is…” Or, to sound even more polite, start with a phrase like “I wonder if you can help me” “I hope you can help me with something” or “I'm here in/at [name of place] and I could really use your help.”
These factors remain important no matter who is on the other end of the line, and you should ensure that anyone answering phones for your company keeps the three Ps at the forefront at all times: Promptness, Professionalism, and Politeness.
When trying to improve your business telephone etiquette: It is important that you do everything in your power to avoid impeding the flow of communication. Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.
Explanation: The first thing you must do is utter your full name and designation. After your own introduction, ask the caller to reveal his name and designation. 5. Which of these should be kept in mind while receiving a call?
Upon picking up the phone, you should confirm with the person whom they have called. In personal calls, it's sufficient to begin with a "Hello?" and let the caller introduce themselves first. However, you want to allow the caller to know if they've hit a wrong number, as well as whom they are speaking with.
Explain ahead of time to the others you are with that you are expecting an important phone call. Put the phone on vibrate. Apologize ahead of time for keeping your phone out and when the call comes, politely step away to answer.