No, you don't strictly need the original Shein bag, but you must package items securely in a sturdy, secure outer package (like a box or another polybag) with the correct return label to prevent damage and ensure the barcode/details are scannable, as some categories (shoes, bags) need their original branded packaging or specific handling for return approval.
The items must be returned in brand new condition with the original packaging.
Yes, you can often return an item without its original packaging, especially if it's faulty, but it depends on the retailer's policy and your reason for returning; for "change of mind" returns, packaging is usually required for resale, while consumer laws protect your right to return defective goods without the box, though you must package it safely for return. Always check the specific store's policy and keep proof of purchase.
Cool Ways To Upcycle and Reuse SHEIN Garment Bags
Items must be new, unused, undamaged and in the original packaging (including all accessories, manuals, and parts included). Items must be returned in their original sealed and non-activated condition.
Our delivery bags are already on that path — last year all our delivery bags bound for Europe been made with at least 50% GRS-certified recycled plastic since 2022, and they can be reused in your daily life 💌♻️
Yes, you can often return an item without its original packaging, especially if it's faulty, but it depends on the retailer's policy and your reason for returning; for "change of mind" returns, packaging is usually required for resale, while consumer laws protect your right to return defective goods without the box, though you must package it safely for return. Always check the specific store's policy and keep proof of purchase.
Pack your return in a sturdy box. Be sure to remove any old shipping labels if you're reusing the box it arrived in, or one from a previous shipment. If you don't have one, you can order supplies online or buy them at The UPS Store. Seal your box with plastic or nylon tape at least two inches wide.
Our Returns Policy – NEXT Help Centre. We understand that sometimes you may change your mind. That's why you have 28 days to return any unwanted items to us. Any returned items must be in perfect condition and in the original packaging.
Items that are opened or damaged may be denied a refund. In-store returns without an eligible receipt will be denied. Some items may have a shorter return window. Refer to the Shipping & Returns section of the individual item's description or the Return Exceptions section.
Place the item in a strong rigid container, which is ideally the correct size for the item. If the container is a little large use more bubble wrap or packing foam to secure the item in place within the box. Seal the container securely. Label your parcel with the full name, address and postcode.
SHEIN typically requires original packaging for returns, but unused items without the bag may still be accepted. Contact customer service to confirm eligibility. Ensure items are unworn, unwashed, and have all tags intact. Document item condition with photos before shipping.
You don't have to return the item in its original packaging, but you do need to make sure it's packaged in a way that means it doesn't get damaged. Sellers can ask you to pay if something gets damaged because it wasn't packaged properly.
But just in case you're not 100% satisfied, we've made the return process super easy. Most items sold on SHEIN.com may be returned within 30 days from the delivery date with some exceptions (see Non-Returnable Items section below) if they meet all applicable return requirements listed in this Return Policy.
Yes, you can often return an item without its original packaging, especially if it's faulty, but it depends on the retailer's policy and your reason for returning; for "change of mind" returns, packaging is usually required for resale, while consumer laws protect your right to return defective goods without the box, though you must package it safely for return. Always check the specific store's policy and keep proof of purchase.
Returning a faulty product
The product does not have to be in its original packaging, but a business is entitled to ask consumers to provide some form of proof of purchase, such as a receipt.
The four main elements of packaging are Colours, Visuals, Typography and Format. These elements help the consumers to relate to the brand easily and tend to have a high recall. Colours have great psychological impact and can draw attention to your product.
Yes, you can often return an item without its original packaging, especially if it's faulty, but it depends on the retailer's policy and your reason for returning; for "change of mind" returns, packaging is usually required for resale, while consumer laws protect your right to return defective goods without the box, though you must package it safely for return. Always check the specific store's policy and keep proof of purchase.
Items can be put back into the packaging in which the item arrived (product's box or clear poly bag), securing any rips/tears/openings with tape, and the return label can be affixed directly to the outside, unless you selected a Label-free return option.
A returnless refund is when a customer receives a full refund for their order, but does not have to send the product back. In many cases, Amazon makes this decision automatically, without your consent. For the customer, it's a quick and hassle-free return.
Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alteration or damage. Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (shoe-buckles, shoe laces, and dust bags, etc).
SHEIN has an "F" rating from the Better Business Bureau (BBB) primarily due to numerous customer complaints about poor product quality, significant delivery delays, and unresponsive customer service, alongside broader ethical concerns like supply chain transparency, labor practices, and environmental impact. The low rating reflects a pattern of unmet customer expectations, with users frequently reporting items not matching photos, receiving wrong or damaged goods, and struggling with complicated returns.
Factories in China and other low-wage regions
Another reason Shein can sell clothes so cheaply is that most of its supply chain is based in China, where wages are lower compared to Western countries.