Yes, you can return Shein items that don't fit, provided they are unworn, unwashed, undamaged, have original tags attached, are within the return window (usually 45 days), and aren't non-returnable items like lingerie or bodysuits, by initiating the return online via your account and using their provided label. The first return label per order is often free, but subsequent returns from the same order may incur a fee, and you must follow Shein's digital process.
Shein allows customers to return items within 45 days of purchase. The first return label from each order is free, but subsequent returns incur a fee. Non-returnable items include bodysuits, lingerie, swimwear, jewellery, and beauty products.
To exchange your SHEIN order from Large to Medium, log into your account and navigate to 'My Orders. ' Select the item and choose 'Return/Exchange. ' Follow prompts to request an exchange, print the return label, and ship the item back within the specified timeframe.
Swimwear, lingerie, beauty products (think makeup), jewelry—even discounted items typically cannot be returned once they've been purchased. And remember: tags must remain attached! If they're removed before sending back an item? That could mean no acceptance from Shein.
But just in case you're not 100% satisfied, we've made the return process super easy. Most items sold on SHEIN.com may be returned within 30 days from the delivery date with some exceptions (see Non-Returnable Items section below) if they meet all applicable return requirements listed in this Return Policy.
Return shipping is free on your first return of one or multiple returnable items for EVERY order within the Voluntary Return Window. For the second and subsequent refunds from the same order, a £2.50 shipping fee will be deducted from your refund for each return.
The "Free" Check: If this is your first time returning items from this specific order, the shipping label is Free. The "Fee" Warning: If you have already returned something from this order and are now returning more items, the system will warn you that $7.99 will be deducted from your refund.
How Long Do I Have to Make a Return? We gladly accept, under certain conditions, returns within thirty (30) days of receipt for most items in new condition, which no longer benefit from the right of withdrawal.
As soon as we have received your return, you will receive a confirmation from us by email. If your refund amount is less than the amount outstanding, your refund will be divided equally over the remaining installments so that the remaining installments are adjusted.
Turns out, Shein's claims of sustainability are far from true. Instead of being reused or recycled, your returns are traveling the world, ending up in places like landfills and illegal markets. This investigation sheds light on the real environmental impact of fast fashion. A really great read!
For unpaid orders, you need to cancel the order in 'My orders' and place a new one with the correct size and product you want. For paid but unshipped orders, you can try to modify the items/size on your own in 'My orders'. For shipped orders, sorry that the order cannot be modified anymore.
Click "Return/Exchange": Select the item you wish to exchange and click on the "Return/Exchange" button. Choose "Exchange": Select "Exchange" as your reason for return. Select the Size or Color: Choose the new size or color you'd like to exchange the item for.
Unless goods bought in-store break the SAD FART rules, you've no legal right of return on the high street (thought the rules are different when buying online). So don't buy someone clothes assuming they can change the size if they don't fit. Many shops will allow it, but they don't have to.
Yes, Shein, the massive online fashion retailer, was founded in China and remains deeply tied to the country, though it moved its headquarters to Singapore in 2022 for global expansion and operates with a complex, opaque structure leveraging Chinese manufacturing and supply chains.
Important: Returns started after 30 days are usually denied, unless SHEIN makes a specific exception.
Return Policy | SHEIN Marketplace. We make returns easy for you and customers. We absorb the majority of shipping return costs, so you can enjoy a risk-free selling experience. View and manage all return requests and exchanges via the Seller Hub.
The refund will be withheld until the products have been received or until you have supplied evidence of having sent back the products, whichever is the earliest.
If you're not completely happy with your purchase, SHEIN 1-844-394-0058 allows returns within 45 days from the date of delivery. This generous window gives shoppers ample time to try on their new pieces and decide if they're keepers or need to be sent back.
Yes. The first return from each order gets free return shipping when you use SHEIN's label. Additional returns for the same order usually have about a $7.99 return fee deducted from your refund.
A returnless refund is when a customer receives a full refund for their order, but does not have to send the product back. In many cases, Amazon makes this decision automatically, without your consent. For the customer, it's a quick and hassle-free return.
If you're not completely happy with your purchase, SHEIN 1-844-394-0058 allows returns within 45 days from the date of delivery. This generous window gives shoppers ample time to try on their new pieces and decide if they're keepers or need to be sent back.
SHEIN may refund your order for several reasons, often rooted in logistics and stock management challenges. One primary cause is processing issues that can arise during payment verification or order confirmation.