A Cast Member is never allowed to say “I don't know.” If a guest asks a question that the Cast Member doesn't know the answer to, they have to pick up a telephone and call someone for the answer.
The three words that Disney employees are trained not to say are “I don't know.” “If a guest asks you a question, you always have to have an answer, no exceptions,” an anonymous former Cast Member shared online. “If you don't know it, find out, but don't say you don't know.
Disney employees have a special way of pointing. If they're giving directions, they're not allowed to point with one finger, since it could potentially be considered rude. Instead, they employ a special Disney point, often with two fingers or sometimes even with the whole hand.
Cast Members are required to wear correct undergarments at all times. Patterned or colored undergarments may not be worn when visible under light colored costumes or business attire. Costumed Cast Members may wear a solid white crew neck or V-neck undershirt under costumes with a traditional neckline.
If the coordinator cannot help you, then there is only one thing left to do, which is talk to Guest Relations at the front of the park. Guest Relations is your last ditch effort in reporting the cast member you had a problem with. Here you can talk about the request you had for the cast member.
But technically, using profanity is one of the behaviors that could get you removed from the Parks. It's lumped in with “unsafe, illegal, disruptive or offensive” behavior, so safe to say uttering the odd curse word is fine, but harassing another Guest by shouting a stream of swear words at them, not so much.
The Company and its management are committed to treating all Cast Members and employees with fairness, dignity and respect. We strive to provide our Cast Members and employees with a challenging, exciting and fulfilling environment.
Be respectful of the characters.
Remember that characters are people, too! Yes, you can hug them, but please be respectful with your body language and comments. Just like you would with any other person, keep your interaction appropriate and respectful.
According to INSIDER's Micaela Garber, an Orlando native who spent a summer working at Disney World, cast members must always point with two fingers or their entire hand — a gesture known as "The Disney Point." In some cultures, Garber explained, pointing with one finger is considered rude.
The real reason the cast members always use two fingers is that in some cultures — particularly in Asian cultures, where pointing tends to be associated with blame — it is considered extremely rude to point with your index finger. And nobody needs that at Disney.
Did you know Disney has an unspoken rule called the "No Sad Kids" rule? The rule allows cast members to go above and beyond to make sure kids who are upset get their smile back.
Attendance Policy
A participant's absences cannot exceed 10 consecutive workdays, nor 14 consecutive days. Participants with absences exceeding 10 work days will be separated as a a break program/restricted rehire.
Disney Theme Parks have finally brought back character hugs. Guests lining up for meet-and-greets with their favorite Disney characters can now ruffle Donald's feathers, touch noses with Goofy or enjoy a warm, hearty bear hug with Winnie the Pooh.
Disney employees are called cast members by the Disney Corporation. They refer to their customers as guests. Cast members are trained to acknowledge each guest with a smile anytime they come within 10 feet of that person.
Dumbo. As the least vocal main character in Disney's entire film library (Dumbo never speaks in the film named for him!), you'd think this pachyderm would at least get more of a chance to shine in the Disney parks.
The Genie 120-minute rule says that you can make a new reservation at most 2 hours from when you made the last one, and this countdown timer doesn't change if you modify the reservation. If you made it at, say, 11 a.m., then your two hours will be up at 1 p.m. even if you modify the reservation at noon.
Going forward, all guests will be required to cover up their tattoos in Disney World. This doesn't impact cast members, however. They are allowed to show tattoos. This is because Disney has strict guidelines and does require some cast members to cover up certain inappropriate tattoos.
Disney parks do not allow visitors to be shirtless. There is no rule that says you must change into a new shirt, but you should remember to respect the dress code. The parks want to create a safe environment for children and adults. You also should avoid wearing revealing clothes.
But please don't ask Minnie (or anyone else) to hold your baby. For safety reasons, they cannot. Sometimes the characters, especially the princesses, will get down on the ground and let your littles kinda perch on their knee, but overall, they aren't going to “Simba” your child.
The policy is actually that you shouldn't date within the same reporting structure. There are no rules against relationships with other Cast Members. In fact, my wife and I both worked for Disney in Orlando (we were married when we were both hired). And we were far from the only ones.
In March 2017, the Department of Labor found Disney guilty of forcing employees to pay for costumes out of their own pockets. As a result, many Disney World employees made less than the minimum wage. The Labor Department investigation also found Disney failed to compensate employees properly for overtime.
The Five Keys—Safety, Courtesy, Inclusion, Show and Efficiency—serve as the basis on which all Cast Members make decisions to provide the greatest hospitality to Guests. The Five Keys are also the most valued standard for Oriental Land Co., Ltd.
Men's watch bands can only be black or brown, with a plain watch face. Women's watch bands can be gold, silver, or white, and also must have a plain watch face. NOTE: Only Cast Members in non-QSFB/Safety Critical roles may wear watches and/or FitBits at work!